![]() ![]() If the issue persists, please proceed to the next steps: Be sure you have the latest payroll update.Check your system time and date settings, and change them if they are not set correctly.In case you're trying to send payroll data or direct deposit paychecks and experienced a payroll service server or connection error, I'd suggest following these steps to resolve this: This helps me provide an accurate solution to resolve this issue.īefore proceeding, may I know the specific error you've encountered? This way, we'll be able to investigate the main cause of this. Thanks for clarifying the product you're using, lesleysue54. I'm always here to help if you have other questions about accessing your QuickBooks company file. We are open Monday-Friday 6:00 AM - 4:00 PM and Saturday 6:00 AM - 1:00 PM Pacific Time. If the issue persists, you can contact our Customer Care Team through the Help menu. In the User List, select the user that needs to change their password.If prompted, enter the admin password again.Go to Company, select Set Up Users and Passwords. ![]() On the other hand, if you're not the QuickBooks admin and you're unable to access your account, I'd recommend contacting your Admin. You can also use the Automated Password Reset tool. Check for any typos and confirm the info matches with what's in CAMPS. If you're still unable to login, let's make sure you've entered the correct information. QuickBooks will then guide you through creating a new admin password.If the info you entered is correct, you’ll be emailed a code you'll need to enter in QuickBooks at your registered email address (this is your “primary email” listed in CAMPS).From the login window, click the I forgot my password link.Just a heads-up, if you're an admin and want to reset your admin password, you may need to confirm some information for security reasons. You can simply reset your QuickBooks access. I can help you sort this out, to clarify, are you using the QuickBooks Desktop 2020 version? Let me share some troubleshooting steps so you'd be able to access your QuickBooks company file.
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